Privacy Policy
Privacy Policy Jelly Health Pty Ltd (ABN: 56666005081, trading as Jelly Health) Website: www.jellyhealth.com.au
Jelly Health respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles(APPs). This Privacy Policy explains how we collect, use, disclose, store, and handle your personal information (and sensitive information, where applicable) when you interact with us as a clinician (doctor or nurse practitioner), client/partner organisation, website visitor, or otherwise.
1. Who We Are
Jelly Health is a telehealth workforce and recruitment service. We connect AHPRA-registered clinicians with vetted telehealth roles and support healthcare organisations in sourcing and placing qualified medical professionals. We do not provide clinical telehealth services ourselves.
2. Types of Personal Information We Collect
We collect personal information that is reasonably necessary for our recruitment, labour hire, credentialing, and business operations.
For Clinicians (Candidates/Workers):
• Contact details (name, email, phone, address)
• Professional details (AHPRA registration number, qualifications, experience, specialty, CV/resume, references)
• Availability, preferences, and work history
• Sensitive information: health-related details (e.g., fitness for work, immunisation status, scope of practice limitations), criminal history (via police checks), and other information required for credentialing or compliance with health sector standards
• Banking and tax details (for payments)
• Identification documents (e.g., proof of identity, right to work)
For Clients/Partners (Telehealth Providers and Organisations):
• Business contact details (name, position, company, email, phone)
• Billing and account information
• Feedback and correspondence regarding placements
For Website Visitors:
• Usage data collected via cookies and analytics (IP address, browser type, pages visited, etc.)
• Information submitted through contact/enquiry forms
We may also collect information from third parties, such as referees, AHPRA, background check providers, previous employers, or credentialing bodies.
3. How We Collect Personal Information
• Directly from you (via registration forms, applications, emails, calls, or our website)
• From your referees or former employers
• Through public sources (e.g., AHPRA register)
• Via third-party service providers (e.g., background screening, verification services)
• Automatically through website technologies (cookies, pixels, analytics tools like Google Analytics)
Where possible, we will notify you at or before the time of collection.
4. Purposes for Which We Collect, Use, and Disclose Personal Information
We use and disclose your personal information primarily to:
• Assess your suitability for telehealth roles and facilitate placements
• Perform credentialing, onboarding, and compliance checks (including scope of practice verification)
• Provide clinical governance support and match you with appropriate opportunities
• Communicate with you about opportunities, support, and updates
• Manage our relationship with clients and partners (e.g., providing clinician profiles for placements)
• Process payments and manage contracts
• Comply with legal, regulatory, and professional obligations (e.g., AHPRA, health standards, privacy laws)
• Improve our services, conduct research/analysis, and for marketing (with consent where required)
• Respond to enquiries, complaints, or legal claims
• Maintain business records and security
We will only use or disclose your information for the primary purpose for which it was collected, or a related secondary purpose (or with your consent, or as authorised/required by law).
5. Disclosure of Personal Information
We may disclose your personal information to:
• Potential or actual telehealth provider clients (e.g., sharing CVs, registration details, or summaries for placement purposes)
• Our service providers (e.g., IT/hosting providers, background check agencies, payment processors, legal advisors) who are bound by confidentiality
• Regulatory bodies (AHPRA, Medical Board, government agencies) where required
• Professional indemnity insurers or advisors (where relevant)
• Successors in the event of a business sale/transfer
We do not sell personal information. Where we disclose sensitive information (e.g., health or criminal history), we take additional care and do so only where necessary and lawful.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
• Secure storage (electronic and physical)
• Access controls and staff training
• Secure transmission methods (e.g., encrypted forms)
• Regular reviews of security measures
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
7. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., tax, employment). Once no longer needed, we take reasonable steps to de-identify or securely destroy it.
8. Cookies and Online Tracking
Our website uses cookies and similar technologies to improve user experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. We may use third-party analytics and advertising services.
9. Your Rights and Choices
You have the right to:
• Access the personal information we hold about you (subject to exceptions)
• Correct inaccurate or incomplete information
• Request deletion or restriction of processing (where lawful)
• Withdraw consent (where we rely on consent)
• Opt out of direct marketing communications
To exercise these rights, contact us using the details below. We will respond within a reasonable time (usually 30 days) and may charge a small fee for access requests in some cases.
If you are unsatisfied with our response, you may complain to the OAIC (www.oaic.gov.au).
10. International Transfers
Our primary operations are in Australia. Where we use overseas service providers (e.g., cloud storage and administration services), we take reasonable steps to ensure they comply with Australian privacy standards or are bound by equivalent protections.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date. We encourage you to review it periodically.
12. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact:
Privacy Officer Jelly Health Pty Ltd Email: admin@jellyhealth.com.au Phone 1300 281 540